Due to the increased demand during the busy Christmas season, please be aware that there may be delays in processing and shipping orders. To minimize disruption, we will continue to ship orders directly from our stores and warehouse however our warehouse will be closed on statutory days. Please allow up to 72 hours for your order to dispatched.

While we are doing everything we can to fulfill orders as quickly as possible, please allow extra time for shipments to arrive, as delays are expected due to the holiday volume.

Exchanges and/or credits sent back via post will be processed from Monday 6th January onwards.Auckland customers are welcome to exchange or return full price items for credit in-store.

Anything purchased via Service Denim Online between December 16th 2024 - January 5th 2025 will have a 60 day return period. 

We appreciate your understanding and patience during this busy time. If you have any questions or concerns, please don’t hesitate to reach out, and we’ll assist you as promptly as possible.

Thank you for your continued support and happy holidays!

Orders under $100 - $5.00 via Posthaste

Orders over $100 - Free via Posthaste

All orders will be processed as soon as possible within standard business hours, if an order is placed over a weekend or public holiday process will begin on the next working day; (please note in some cases this could take up to 48 hours).

Please be aware some orders may be split due to being sent from different locations.

Standard delivery times do not include any time for processing your order. Once your order has been shipped you will receive a notification of dispatch including an online tracking number. 

Dispatch and shipping vary during sale periods. Please allow 2 extra working days.

Fit not right? You’re welcome to exchange any full price item bought from our online store servicedenim.co.nz or return your item for an online credit ONLY. We do NOT offer refunds, please choose wisely.

When returning a full price product please ensure that:

- Returns and/or Exchanges must be sent back to us within 14 days from the day that the order was receivedItems received outside of this period will not be accepted and returned to you​.

-Your items are in unworn and brand new condition with all original tags attached​

-​You contact us and request an RA number for your return​.​​

-We do not cover shipping costs for returned items except in the case of faulty, damaged or incorrectly sent items

-Items must be of equal or greater value when exchanged at servicedenim.co.nz

Markdown Sale items are final and are not eligible for a credit, however you are able to exchange for an item of equal or greater value. This includes items purchased during promotional periods.

 Please Note: Items must be of equal or greater value when exchanged at servicedenim.co.nz

We aim to process your return within 3 business days of receiving your return order. We’ll send you an email once it’s all completed.

If you haven't heard from us in this timeframe, please email us with tracking details of your return parcel. 

Online store credits can be used immediately.

Auckland customers can exchange and return online orders in-store for a credit note.

We do not offer refunds.

Please contact us first if you believe you have received a faulty, damaged or incorrectly sent item